Return Eligibility
At Yuvan Square, returns are accepted only
under specific circumstances to ensure a fair
and transparent process for both our customers
and our business.
- Returns are accepted only if the product is damaged during transit.
- Returns are accepted if an incorrect product has been delivered.
- Returns are accepted if any item is missing from the delivered order.
- Products must be returned in their original condition with all accessories and packaging.
Return Request
To help us resolve your concern quickly,
return requests must be submitted within the
specified time after receiving your order.
- Return requests must be initiated within 48 hours of product delivery.
- Customers should contact us through WhatsApp or by phone.
- Please provide your order details and describe the issue clearly.
- Photos or videos may be requested to verify the reported issue.
Unboxing Video Requirement
To ensure genuine claims and simplify the
verification process, customers are requested
to record a continuous unboxing video while
opening the parcel.
- The video should begin before opening the sealed package.
- The entire unboxing process should be recorded without interruption.
- The video may be required for damaged products, incorrect products or missing item claims.
- Claims submitted without sufficient supporting evidence may not be eligible for approval.
How to Return a Product
Once your return request has been reviewed
and approved by our team, you will be guided
through the return process.
- The approved product should be packed securely using the original packaging whenever possible.
- Customers are responsible for sending the approved return parcel to the Yuvan Square office using a reliable courier service.
- Customers may choose their preferred courier company whenever feasible.
- The parcel should be shipped promptly after return approval to avoid unnecessary delays.
Return Shipping
Once your return request has been approved,
the product must be returned to the Yuvan
Square office for inspection before any
refund or replacement can be processed.
- Customers are responsible for arranging the return shipment unless otherwise agreed by Yuvan Square.
- The returned parcel should be packed securely to prevent damage during transit.
- Customers are encouraged to use a reliable courier service that provides shipment tracking.
- Please retain the courier receipt and tracking number until the return process has been completed.
Refund Process
After the returned product reaches our office,
it will be carefully inspected to verify that
it meets the return eligibility criteria. Once
approved, your refund will be processed without
unnecessary delay.
- Refunds are initiated only after the returned product has been received and inspected.
- The returned product must match the details provided during the return request.
- Approved refunds will be processed promptly through the original payment method or another mutually agreed payment method.
- Customers will be notified via WhatsApp once the refund has been initiated.
Non-Returnable Items
To maintain hygiene standards and ensure
fairness, certain products and situations
are not eligible for return or refund.
- Products returned after the 48-hour return period.
- Products that have been used, washed or altered after delivery.
- Products damaged due to improper handling by the customer.
- Customized or specially manufactured products unless they arrive damaged or incorrect.
- Returns requested for change of mind or personal preference.
Replacement Policy
In certain situations, Yuvan Square may offer
a replacement instead of a refund if the issue
can be resolved more efficiently and both
parties mutually agree.
- Replacement is available only for eligible damaged, defective or incorrectly delivered products.
- Replacement requests are subject to product availability.
- If the requested product is unavailable, an appropriate refund will be processed after approval.
- Our support team will assist you throughout the replacement process.
